In this Privacy Policy, you will find all the information about which Personal Data we collect and process and for what purpose. Equally, we will also inform you of your data protection rights and how you can assert them. GENERAL PRINCIPLES What is Personal Data? Personal Data is "any information relating to an identified or identifiable natural person." This includes, for example, name or address data, telephone number, mobile number, or online identifiers such as your device ID and your IP address. What is processing? "Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data. Who is responsible for data processing? The responsible party for data processing is Frontier Oak Limited of Unit B37 Bridge Farm, Barcombe Mills Road, Barcombe Mills, Lewes, BN8 5BX ("Frontier Oak", "we", "us", "our"). If you have any questions or if you wish to exercise your rights, please contact us by email using info@frontieroak.co.uk. What law applies? Our use of your Personal Data is subject to the UK's Data Protection Act ("DPA"), and the EU's General Data Protection Regulation ("GDPR"), and of course we process your Personal Data accordingly. What are the Legal Bases for processing Personal Data In accordance with the DPA and the GDPR, we have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent, b) the data is necessary for the fulfilment of a contract / pre-contractual measures, c) the data is necessary for the fulfilment of a legal obligation, or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden. Who is the competent data protection authority? The Information Commissioner's Office (ICO) (www.ico.org.uk) is the relevant authority in the UK. If you believe that the processing of your Personal Data is not lawful, you can lodge a complaint with a data protection supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or any other supervisory authority. How long will you keep my data? We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with the UK's Commercial and Fiscal Rules and Regulations for up to 6 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted. WHAT PERSONAL DATA DO WE PROCESS? Technical Data When you access our website, some access data is recorded automatically and stored in a log file on our website's server. This means if you browse and simply have a look at our website, we process a) the IP address of your computer, b) the date and time of your access, c) the name and URL of the accessed file, d) the browser used, e) the amount of bytes transferred, f) the status of the page request, g) the session ID and g) the referrer URL. The legal basis for processing is our legitimate interest. Contacting us and using our services You can contact us in various ways, and data is always collected in the process. You provide us with most of the data that we process when you contact us, such as your name and email address. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted again, provided that there is no legal obligation to retain it. We process the Personal Data that arises when you use our services in order to provide our contractual services. The purposes of processing include our support, correspondence with you, invoicing, and fulfilment of our contractual obligations. Accordingly, the data is processed on the basis of the fulfilment of our contractual obligations and our consent. For optimal data management, we use first name, last name, e-mail address, and the data related to your contract with us. Your data will be stored on our website. This data processing is based on our legitimate interest in providing our service. Lastly, we process data in the context of administrative tasks as well as organisation of our operations, financial accounting, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The purpose and our interest in the processing lies in the administration, financial accounting, office organisation, archiving of data, i.e., tasks that serve the maintenance of our business activities, performance of our tasks and provision of our services. The legal basis for processing is our legitimate interest, the provision or initiation of a contractual service, and your consent. DATA PROCESSING THROUGH THIRD-PARTY SERVICES We use content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services ("content"). This always requires that the third-party providers of this content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content. The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any: a) Hosting: FastComet; b) Content Management System: WordPress.ORG; c) Google Fonts by Google; d) Tag Management: Google Tag Manager by Google; e) reCAPTCHA by Google; f) Maps: Google Maps by Google; g) Video and Video Content: YouTube (Google) and h) Cookie Consent Tool: CookieYes. COOKIES We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. For further information on the cookies we use, please refer to our Cookie Policy. The legal basis for the use of Cookies is depending on the specific cookie used, our legitimate interest, and/or your consent. Cookie consent Our website uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: a) Your consent(s) or revocation of your consent(s); b) Your IP address; c) Information about your browser; d) Information about your device; d) Time of your visit to our website. The basis for processing is our legitimate interest and your consent. What types of cookies do we use? There are three types of cookies that we use, Necessary Cookies, Analytics Cookies and Marketing Cookies. These cookies perform different functions, as explained below, above the relevant cookies sections. Necessary Cookies Necessary cookies are essential in order to provide you with the services you request on our website and in order that we can comply with legal obligations. We do not need to ask for your consent in order to use these cookies, as without them we would not be able to provide the services requested by you. These are always active on the website. Analytics Cookies Analytics cookies collect information about things like how many people visit our website, what parts of the website people look at, and how many new visitors we have to the website. These cookies help us to monitor how effective our website is and to improve it, tailoring it to our visitors. Analytics cookies are only used if you consent to it in our Cookie Consent Tool. Marketing/Advertising Cookies Marketing cookies help us provide you with personalised and relevant services or advertising, and track the effectiveness of our digital marketing activities. They are capable of tracking your browser across other websites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. Advertising cookies are only used if you consent to it in the Cookie Consent Tool. Consent Necessary Cookies will always be active on your device, but we ask for your consent to place Analytics and Advertising Cookies and other similar technologies on your device. If at any time you want to change your cookie settings, including withdrawing your consent to this processing, we would encourage you to do this via the links below. You may need to refresh the page before the changes to the settings take effect. The Cookies we use Google Analytics We use Google Analytics, a web analysis service of Google. Google Analytics uses a specific form of cookie, which is stored on your device and enables an analysis of your use of our website. The cookies set by Google Analytics for measurement are different for each visitor (i.e. there is not a single Google Analytics cookie ID that is used on all sites using Google Analytics). The information about your use of our website generated by the cookie is generally transmitted to a Google server in the USA and stored there. Google uses this information on our behalf to analyse your use of this website in order to compile reports on website activities and provide additional services related to website and internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other data. In the configuration of Google Analytics, we ensured that Google receives this data as a processor and is therefore not allowed to use this data for its own purposes. The use of this service is based on your consent. In relation to the data transfer into the USA, Google's processing agreement for Google Analytics, can be read here. You can disable tracking by Google Analytics with future effect by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser following this link. Pixel Cookies and Tags We use so-called Pixel Cookies and Tags ("Pixel Cookies"). A Pixel Cookie is an advertising tool and typically consists of a JavaScript code snippet that allows us to understand and track visitors' activity on our website. For this purpose, Pixel Cookies collect and process information about visitors of our website and the device used (so-called event data). Event data collected through Pixel Cookies is used for targeting our advertisements and improving ad delivery and personalised advertising. For this purpose, the event data collected on our website by means of Pixel Cookies is transmitted to the relevant operator of the Pixel Cookie and, in part, also stored on your device. However, this only happens with your consent, and we and the relevant operator of the Pixel Cookie are considered joint controllers. Nonetheless, for the subsequent processing of the transmitted event data, the relevant operator of the Pixel Cookie is the sole controller. For more information about how the relevant operator of the Pixel Cookie processes personal data, including the legal basis on which they rely on and how you can exercise your rights against, please refer to the following Privacy Policies: Facebook. A/B testing We use Plerdy to analyse user behaviour by means of so-called A/B testing. This enables us to analyse our offers, improve them regularly, and make them more interesting for you as a user. Before the analyses are carried out, the IP addresses are processed in abbreviated form so that direct personal contact can be ruled out. The IP address transmitted by your browser is not merged with other data collected by us. The legal basis for the processing is your consent in conjunction with our legitimate interest. How to block cookies and the consequences of this If you want to block all cookies, you may be able to do this through the settings in your browser for each browser you use and each device you use to access the internet (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari). We also offer a Cookie Consent Tool when you first visit our website. This tool allows you to specify your preference about cookies. You can accept or reject them or access this Cookie Policy before giving your consent to cookies or rejecting them. This permits you to make an informed decision about the cookies we use. You are free to accept or reject cookies, but note that after rejecting them, browsing our website might be less user-friendly and the relevant content might be affected. In addition, if you do not wish to participate in advertising personalisation or retargeting/tracking, you can object to behavioural advertising at the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative, AdChoices the European Interactive Digital Advertising Alliance (Europe only), Facebook Ad Settings and Google Ad Settings. DATA SHARING We will not disclose or otherwise distribute your Personal Data to third parties unless this is a) necessary for the performance of our services, b) you have consented to the disclosure, c) or if we are legally obliged to do so, e.g., by court order, or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; or proceedings at home or abroad or to fulfil our legitimate interests. INTERNATIONAL TRANSFER We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organisational measures to protect the Personal Data we transfer. SECURITY OF YOUR DATA In order to protect the data stored with us in the best possible way against accidental or intentional manipulation, loss, destruction, or access by unauthorised persons, we use appropriate technical and organisational security measures. The security levels are continuously reviewed in cooperation with security experts and adapted to new security standards. Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered. MARKETING Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to. You may give us your consent in a number of ways, including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us. Direct marketing generally takes the form of email, including our newsletter (MailChimp) but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out. SOCIAL MEDIA We are present on social media on the basis of our legitimate interest. If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Data collected when contacting us is to handle your request, and the bases are both your consent and our legitimate interest. In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behaviour and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. The legal basis is our legitimate interest. When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts, or comments that you send to us or leave on our profile or when you like or share our posts), as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Data from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent. ADVERTISING We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website – for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website. We also analyse this data to evaluate the relevance of the advertisements and to optimise the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers: i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website. The legal bases for processing are our legitimate interest and your consent in the case of cookies. LINKED SITES For your convenience, there may be hyperlinks on our website that link to other websites. We are not responsible for, and this Privacy Policy does not apply to the privacy practices of any linked websites or of any companies that we do not own or control. The website links may collect information in addition to the information we collect. We do not endorse any of these linked websites, their products, services, or any of the content on their websites. We encourage you to seek and read the Privacy Policy of each linked website that you visit to understand how the information that is collected about you is used and protected. YOUR RIGHTS AND PRIVILEGES Privacy rights Under the DPA and GDPR, you can exercise the following rights: - The right to access; - The right to rectification; - The right to erasure; - The right to restrict processing; - The right to object to processing; - The right to data portability; - The right to complaint to a supervisory authority Updating your information and withdrawing your consent If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us. Access Request In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why. WHAT WE DO NOT DO - We do not request Personal Data from minors and children; - We do not use automated decision-making, including profiling; and - We do not sell your Personal Data. HELP AND COMPLAINTS If you have any questions about this policy or the information we hold about you, please contact us by email using privacy@frontieroak.co.uk. CHANGES The first version of this policy was issued on Monday, 3rd of August 2026, and is the current version. Any prior versions are invalid, and if we make changes to this policy, we will revise the effective date.